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Disabled
Student Programs & Services
A Commitment to Customer Service
We, Disabled
Student Programs and Services, are committed to treating all of our customers
and one another with respect, courtesy, and patience; we will treat our
customers in the same professional manner we would expect from any competent
staff. The public and, most especially, the students of the Butte-Glenn
Community College District are our customers. We are committed to putting
our customers first as we strive to meet their individual needs.
We will accomplish our customer service goals by:
- Recognizing and
respecting the dignity, needs and rights of each customer.
- Developing partnerships
with faculty, staff, students and the community.
- The continuous
improvement of our programs and services.
- Providing our staff
opportunities for customer service training.
- Providing in-service
opportunities for staff to increase departmental knowledge.
- Develop assessment
tools to monitor customer service.
- Providing opportunities
for and assessment of customer complaints.
Our promise to our customers includes:
-
Treating
you with courtesy, respect and professionalism.
-
Identifying
ourselves by name when speaking on the telephone and by salutation
when greeting you in person.
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Listening
and responding appropriately.
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In
the process of providing you information and service, we will behave
professionally and conduct ourselves with efficiency, integrity, fairness
and concern.
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Providing
you with relevant and accurate information.
- Actively seeking
your comments and observations regarding your experiences with Disabled
Student Programs and Services.
If problems do occur, we will:
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To report problems or errors with this page contact:
Bambi Mayfield, Content Manager